Training & Development Talk: Finding the Perfect (Print & Fulfillment) Partner
Unfortunately, it’s not that easy; you have to do a little shopping. Suppose you’re looking for a new print and fulfillment provider to address ongoing order accuracy issues. You put together an RFP and send it out to the masses to collect information and get pricing.
But finding the right industry partner is more than just completing a checklist. The RFP process doesn’t lend itself to learning about a company’s culture and fit, and that means not every potential match that looks good on an RFP will work out.
Even if a provider produces a quality product and meets your budget requirements, they might not be the right fit. If something unexpected comes up that changes the parameters of your project, will they be willing to adapt? Or will a customer service frustration, like lack of responsiveness, leave you feeling like a small fish in a big pond?
Deciding on a future partnership isn’t just swipe left or swipe right and you’re done. Your provider should give you the kind of service and attention that proves you’re special to them. Ask yourself: Is your organization treated like an important customer with specific needs? Do you get individualized attention? When issues arise, are they resolved in a timely fashion, professionally and with the utmost care for your brand?
Relationships are so important that a whole day this month—February 14th—is dedicated to celebrating them. Business partnerships deserve the same kind of consideration. Think about the long-term potential of a relationship with your print and fulfillment vendor. Take the time upfront to make sure it’s the right fit.
So what do you say? Are you ready to go on a first date with Omnipress? Contact us to make the arrangements. We look forward to getting to know your organization better.